The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
When do we collect personal data?
We only collect personal information when someone:
- Places an order with us
- Requests a quotation or make a pre-sales enquiry
- Corresponds with us by phone, email or in writing
- Completes a ‘contact us’ form on our website
What personal data do we collect and store?
The information we collect may include:
- Your name, address, email address(es) and phone number(s)
- If appropriate, a business name and business address.
How & why do we use your personal data?
For ‘contract’ delivery: Primarily we use your data to fulfil any order placed with us. This includes communicating with you in relation to your order and with administrative support such as creating an account and invoicing.
For Legitimate Interests: If you have ordered products or services from us (and thus shown a legitimate interest), we may use your data in our direct marketing, such as newsletters, surveys, and promotional offers.
We may contact you by email, phone or mail, unless you have opted for us not to do so. You have the right to opt out of us processing your data on the basis of legitimate interests as set out below under the ‘Your Rights’ section.
Who do we share your data with?
We are required to share your data with trusted third parties who we contract to provide services to us, such as email marketing processors (Mailchimp). We always ensure that contracts are in is place which includes obligations in relation to the confidentiality, security and lawful processing of any data shared with them.
We will not share your data with any other commercial organisation, individuals or third-parties other than with law enforcement or other authorities if required by applicable law.
We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations.
How long will we keep your data?
Unless there is a specific legal requirement for us to delete or keep your data, we will retain the information for as long as it is relevant for the purposes we collected it. In most cases, this is specifically so that we can recall material and size details of any previous orders for your convenience.
Right to Access: You have the right to request a copy of the personal data that we hold by contacting us at the email or postal address given below. We will respond within 30 days of request. Please note that there are exceptions to this right. We may be unable to make all information available if, for example, we are legally prevented from disclosing such information, or if any requests are manifestly unfounded or excessive.
Right to rectification: We always aim to keep your personal data accurate. If any of your personal data is not accurate or changes, please contact us so that we can keep your personal data up-to-date.
Right to erasure: You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which it was collected, or you withdraw your consent to processing. If you would like to request that your personal data is deleted, please contact us using the contact details provided below.
Right to restrict processing: In certain circumstances, you have the right to request that we restrict the further processing of your personal data, e.g. if you wish to opt-out of receiving any marketing material from us. If this is the case, please contact us using the contact details provided below.
If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint or to seek a remedy via the ICO (www.ico.org.uk)
If you have any queries about our policy or wish to modify your marketing preferences, please contact:
The Coach House